Presented by: Jeffery Lindeman, Senior Director of Organizational Development, and Angela Shafer-Payne, Vice President of Operations of the San Diego Airport Authority
To ensure that your company is competitive in today’s business climate, HR professionals must build a talent infrastructure that supports todays priorities while also investing in and supporting the development of talent necessary to execute future business strategies. These complexities have created a bottom line where organizations must recruit, engage and retain talent to become a provider of choice; investment of choice; and employer of choice
Please join us as Jeff Lindeman, Senior Director, Talent & Engagement and Angela Shafer-Payne Vice President of Operations of the San Diego County Regional Airport Authority (“Airport Authority”) will discuss how they are collaborating to build a sustainable talent strategy. This includes building, nurturing and sustaining engagement of diverse talent pools to meet the organization’s needs with the right cultural fit & capabilities.
The Airport Authority is the owner and operator of San Diego International Airport (SDIA), the region’s air transportation gateway. With over 17.5 million passengers in 2013, SDIA is one of the region’s economic engines generating over $9 billion in economic value within the San Diego region. While almost 8,000 people work at the airport, the Airport Authority employs approximately 400 aviation/airport professionals. The organization consistently maintains employee retention levels of 92%-97% and employee engagement scores of 80%. This high performing organization and employer of choice – for the last 11 years – is working hard to sustain its status for years to come as well as to promote regional prosperity and protect the region’s quality of life.
Jeff Lindeman is usually found hard at work supporting the San Diego County Regional Airport Authority as the Senior Director, Talent & Engagement. In this role, Jeff leads the coordinated efforts of the Talent, Culture, and Capability team, which includes responsibility for human resources, training & organizational development and business planning functions, as well as the Vision, Voice, and Engagement team, which includes responsibility for public relations, marketing, and airport art functions (#impact by design).
Angela Shafer-Payne is Vice President of Operations at the San Diego County Regional Airport Authority. In her capacity as Vice President, Ms. Shafer-Payne is responsible for day-to-day operations of the San Diego International Airport including airside and landside operations, public safety and security, ground transportation, facilities maintenance, and concession program. Ms. Shafer-Payne oversees an $87 million budget and 187 employees. Ms. Shafer-Payne has been with San Diego International Airport since 1995. Prior to her appointment to Vice President, she was the staff lead for the creation of an independent airport authority in 2002.
Ms. Shafer-Payne is involved in numerous industry associations and is often called upon to speak nationally on a variety of airport topics. Her passion for aviation, commitment to customer service, and a drive to set the example, motivates those around her.
Ms. Shafer-Payne received a Bachelor of Business Administration with a major in Airport Administration from the University of North Dakota and she holds an Instrument Rated Pilot’s License.
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